Your satisfaction is our highest priority. If you are not pleased with the outcome, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections. 


A 24-hour notice is required for the cancellation of appointments. Appointments canceled with less than 24 hours notice will be charged 50% of the service fee. Missed appointments or appointments cancelled within 2 hours of your scheduled time will be charged 100% of the service cost.

To cancel or reschedule your appointment you must call the salon. or email us at info@mycitynailbar.com


We kindly ask that you cancel your appointment 24 hours in advance so that we are able to fill your spot. Same-day cancellations within 2 hours of your appointment, no-shows, and groups will be charged the full-service fee of your originally scheduled appointment.



If you are running late, we will always try our best to accommodate you. However, if you are more than 10 minutes late, your appointment may be modified, or forfeited so the appointments after you are not affected. You will still have to pay the full price of the service


If you currently have gel on your nails make sure you are also booked for a gel removal, as the removal process can take longer than your scheduled appointment. We do charge to remove gel from another salon.  We cannot remove acrylic nails.